What I learned:
- question all charges that seem incorrect. Do not assume that the orthodontist tells the assistant attending the appointment what to mark down on the charge sheet.
- my contribution to seeing this does not happen again is to ask for a statement I can pay in 15 or 30 days, and not pay immediately after appointment before orthodontist reviews day's billings.
Most peeved as my semi-annual auto insurance had just been deducted from my chequing account, and I have been very attentive to the remaining balance, which is under $60. It's a new car so my insurance is over $1100 per year. All it would take for us to go under would be a grocery visit from me and a $40 for lunch and gas and whatever money withdrawal from the spouse.
(He does this without asking. I have to tell him what the balance in our account is so he can choose either to go without or use a credit card.)
I removed my factual, indisputable Yelp review after an explanation and an apology from the orthodontist. I am glad I wrote it though, and let the staff beyond the financial coordinator read it, as now the office has discussed improvements to billing routines and the orthodontist has explained to her new hires how preservation of her top reputation she worked thirteen years for helps the office and is important, and perhaps that patients tend to assume the orthodontist directs the assistant what line item with fee to check off at the end of the appointment. I certainly assumed this.
Refunded for Ortho Fiasco - yay
What I learned: