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Aiyee! I've been crammed!

July 24th, 2008 at 04:22 pm

Enhanced Services Billing, Inc. fraudulently placed $8.43 in charges on my husband's bill, claiming I entered some contest or otherwise gave approval for them to set up voice mail. Unlikely, as I have voice messaging already, and was thinking of giving that up as a teleworker seldom thinks to pick up the phone to check for messages.

From the FTC Website:

The FTC's complaint, filed with the settlements, charged:

* that ESBI falsely represented that consumers were legally obligated to pay charges on their telephone bills for web sites and other items they had not ordered or authorized others to order for them;
* that ESBI unfairly attempted to collect - or arranged for local phone companies to collect - payment of charges from consumers for web sites and other items they had not ordered and that consumers were unable to prevent ESBI from causing such unauthorized charges to appear on their phone bills;
* that BCI falsely represented that consumers were legally obligated to pay charges on their telephone bills for an activation fee and monthly minimum fees for a calling card, when the consumers had neither asked for the card nor authorized anyone else to ask for it on their behalf; and
* that BCI unfairly attempted to collect - or arranged for local phone companies to collect - payment of charges for an activation fee and monthly minimum fees for a calling card that consumers had not ordered and that the consumers were unable to prevent BCI from causing such unauthorized charges to appear on their phone bills.


So, when caught, standard business practice is to continue, only include a paragraph in the billing statement saying that the charges might be fraudulent? Why is this company still in business? Oh wait, DEREGULATION.

2 Responses to “Aiyee! I've been crammed!”

  1. momcents Says:


    Totally off topic, how was your job interview?

  2. PauletteGoddard Says:

    Oh not so hot, momcents. The interviewers hardly looked at me while they read their questions, and didn't show much passion at all. I tried to exude interest in working for many years with these people and they seemed soulless and flat. The interview was aborted two hours into the three hours allotted as the team I was to work with didn't show up. I was promised a reschedule, but that didn't happen. I'm not worried about it -- I'll just start sending out resumes north of the border.

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