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I do not understand credit card companies

July 23rd, 2012 at 11:29 pm

I activated, that is, I punched numbers on a dial pad after a successful connection to a credit card company telephone line, a credit card I have owned since 2000.
I did this two weeks ago because I saw that American Express offers collision damage waiver insurance. Then I went to the car rental office to make my reservation.

Today I entered the car rental agency to pick up my vehicle and to pay in advance for the rental. I brought my American Express credit card and furnished it for processing. The transaction did not go through. I called American Express and learned my account was closed.

So yes, Americans, you can be given a replacement card and balance transfer checks and be allowed to activate that replacement card when your account is closed. If this makes sense to you please explain it to me. Because I am of little brain and little understanding in this.

I learned my VISA card allows collision damage waiver benefit, but not before an automaton tried to send me to the internet. I am not on the internet 24/7 and needed this information immediately.

Posted in Uncategorized | 2 Comments »

2 Responses to “I do not understand credit card companies”

  1. rob62521 Says:
    July 24th, 2012 at 02:55 pm 1343141715
    1343141715

    Customer service is a thing of the past...sorry for your inconvenience!

  2. Jerry Says:
    July 30th, 2012 at 12:31 pm 1343651461
    1343651461

    Ugh, sorry. I have no idea what they are doing at AMEX. They have been going overboard on blocking my purchases for "security reasons" because I live overseas... even though I have been living in the same overseas city for 4 years now. You would think that this might lead them to take that into consideration, buuuut no. Were you able to renew your account and get the insurance on the rental, anyway?
    Jerry

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